Hello some advice on what to do if you are ever over booked. We try not to let this happen but it does happen now and again. A place up the street from us put the wrong dates into their online booking service for example and we forgot we had given some rooms to an accomodation agent. When this happens and it will I strongly advise that you pick the people to go straight away and ring them about it. I always try to head them off before they reach you as there is nothing worce than getting to you only to be told there is no room at the inn. I always find them alternative accomodation and sort it all out before I call because then you can say yes we have made a mistake or had a plumbing problem or whatever but I have found you somewhere else very close by for the same price and you just need to go to the alternative location. We are lucky as we have 4 places within 4 doors of us of an equal standard which placates a lot of people. In some cases you can't get hold of them so its a case of doing your best.