"May I Help You?"

Book Review - I was recommended to read this book by the folk at BandB Edition and found it a fun read. Its full title is Thank you very much a book for anyone who has ever said "May I Help You?"  by Holly Stiel. This is a small volume so if you are a busy hospitality owner you will easily find time to slot in the quotes and sections betwee customers! Holly Stiel worked on the front desk in a large hotel for 16 years and rose to the high rank of Concierges and now works as an inspirational trainer and speaker. This book is full of quotes both serious and amusing about front desk service life and is handy as a pick me up for those days in which everything goes horribly wrong. It reminds us all of what we are all striving for and what makes a difference to the lives and experiences of our customers. ISBN 0-89815-673-4