This is an older volume now but would be a good place to start if you didn't know anything about the internet and the accommodation industry. Susan Briggs the author writes in an easy to read non technical style which is accessable to all. I would point out that as an update to her books she has a web site called www.tourismknowhow.com which has free classes and worksheets on and is much more up to date. ISBN 9780709584315
www.Soyouwanttorunabedandbreakfast.com
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