Thursday 5 March 2009

What I am also thinking of doing is putting a list in the guests bedrooms saying what facilities would you like to see here and what would enhance your stay and seeing what people actualy want rather than assuming as I have a feeling I may be surprised.
1. Wi-Fi
2. Take away quality Bath products
3. Mini Business centre
4. Acquiring a premisis Liscence
5. Providing Dinners
6. Mini Bars in every room
7. Fresh Milk provided in rooms
8. Further range of complimentary products ie shoe shine kits
9. Further options at breakfast
and then a line on the bottom to say any suggestions I havn't thought of

This is one of the most important rules of the hospitality trade never assume you know what the public wants be sure of it and then make sure they get it. However quite often they don't know what they want till you tell them.

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