Monday 23 February 2009

Also be very careful putting rooms onto many and various web sites you could end up double booked. If you are going to take this approach then I would recommend two things 1 make very good friends with people with guest houses or B&B’s of a high quality nearby so that if it comes to it you can book people out. If this occurs some people like to wait and see if they get a cancellation and it all works out. I myself don’t like this approach as more often than not you end up in a mess. Ring the customer right away that you discover the mistake and provide them with alternative accommodation at another venue for the same price. You will probably lose the customer but at least you do not have them arriving cold and tired to be told there is no room at the inn. I have been in this situation and having irate customers shouting at you at full volume is not a pleasant experience. Second I would have broadband and leave your computer on at all times and make sure you check your email and fax at least once an hour to take off any rooms before they sell twice. Remember if you put one room on and sell it you can always put another one on. This also depends on the number of rooms you have and your cancellation policy as if you have 20 there is a fair chance you will get a cancellation if you have four it is a different story.

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