TOP TIP – If people ask for an early check in it is quite tempting to say no as it messes up your schedule but remember that this is a customer service that is free and is especially popular with weddings as they want to get ready before the event. It is quite tempting to let them into a dirty room when they say they don’t mind just to get changed. Don’t do it! The image of the dirty room and the fact that there was someone in there previously will haunt them their entire stay. Do everything you can to make sure their room is ready before arrival (usually they give you advanced notice before they arrive either at time of booking or they ring you when they think of it that they require an early check in) If they don’t give you notice and just turn up consider swopping room allocations if possible or simply do the room super fast and then pop in later after they have left and double check you haven’t missed anything. Another tip in this line a room is never dirty it is unserviced. I used to work with an operations manager who used to say that to the customer and I could see the recoil on their faces the customer wants to pretend that no one ever stayed in that room or slept in that bed helping keep their illusions is all part of the service.