Monday 23 February 2009

TOP TIP – make sure you have a good map of how to get to your place. This is handy to send out with confirmations. However what we have just started to do is we have scanned it into the computer and we can then email it out to people. We are in a position where the car park is at the back of the Guest House and you actually get into it from another street which runs along the back of the hotel so we send a small map that shows how to get round to the car park. As I am sure you can appreciate it is not helpful to arrive at the destination and then not be able to get parked. So if you have a bit of a funny parking arrangement I would recommend sending details with the confirmation for example you must park on the street, you have to park round the back etc as people are easily confused. If you are required to have permits or things of that nature you will have to check with every person who comes into your place what they have done about parking and act accordingly as nothing puts a sour taste in the mouth of one of your guests like receiving a parking ticket. Where I live we have three types of parking residents parking for which you are allowed special permits which guest houses are allowed to buy at 10p each, disk parking which is free but you need a disk, pay and display parking further out of the town centre which is free. As you can imagine this is not a simple system for outsiders to understand so make sure that the weird and wonderful restrictions that we take for granted in our home towns are baffling for outsiders and especially foreign guests.

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